FAQ

/FAQ
FAQ 2017-10-25T14:29:26+00:00
What is our refund policy? 2018-01-16T06:37:22+00:00

30 Day Money Back Satisfaction Guarantee

We know you are going to love “The Best Of Bali” Voucher Book, which is why we are happy to offer a 30 day guarantee. If for any reason you are not satisfied with your voucher book, simply email us at customerservice@balisavers.com and return the book unused and in the same condition you purchased it in. We will provide a full refund, once we have received the book back. Please note postage and handling is not refundable.

Please post any returns to:

Bali Savers
PO BOX 911
Parkes NSW 2870

Where can I purchase The Best Of Bali Book? 2017-10-25T14:07:34+00:00

You read more about the book and can purchase it here!

What is in The Best of Bali voucher Book? 2017-10-25T14:06:42+00:00

The Best of Bali voucher book contains over $1,000 worth of vouchers, such as discounts and 2-for-1 offers, to a variety of businesses including hotels, restaurants, bars, beauty salons, theme parks and cultural attractions. See the whole list of businesses here!

How do I use the vouchers? 2017-10-25T14:03:56+00:00

Simply present your voucher at a participating business to receive the discount or offer. Make sure you read any terms or conditions on the voucher before using. The perforated edges make removing the vouchers easy, but please take care when removing as vouchers torn in half will be at the discretion of the business.

Can I share the vouchers in the book? 2017-10-25T14:03:56+00:00

Absolutely! Anyone can redeem the vouchers. As long as you present the original voucher, your whole family can use them.

How long are the vouchers valid for? 2017-10-25T14:03:56+00:00

All the vouchers in the book are valid from the 1st December 2017 to 30th March 2019. Even if you don’t use them all in one trip, there is plenty of time to use the rest on your next Bali holiday.

I’ve lost my book, what can I do? 2017-10-25T14:26:38+00:00

Unfortunately we can’t replace lost or stolen books, so make sure you keep it in a safe place.

How will my book arrive? 2017-10-25T14:27:03+00:00

We send all packages via registered post, which means someone will have to sign for the book on delivery. If you are not home at time of the delivery, you will need to follow the instructions on the post card left in your mail box.

What should I do if my book doesn’t arrive? 2017-10-25T14:04:40+00:00

Before contacting us about book delivery, make sure you have waited 6 business days from time of order for Australian orders, and 15 days for international orders.

You can see the status of your delivery in the confirmation email we send you. If your order still hasn’t arrived, email us at customerservice@balisavers.com and we’ll look into it for you.

Can I use my vouchers on another trip to Bali? 2017-10-25T14:03:56+00:00

Of course! You can use the vouchers any time as long as they are still within the valid period.

It’s now 6 months into the book, should I wait for next year’s edition? 2017-10-25T14:07:34+00:00

It depends on when you are travelling to Bali. If your holiday is planned within the valid period then you’ll be able to enjoy all the vouchers in the current edition.

Can I send a voucher book as a gift? 2017-10-25T14:27:38+00:00

Yes! Simply indicate in the notes that it’s a gift, and we will make sure it gets to the person you purchased it for

Can I pick up my book instead of having it posted? 2017-10-25T14:04:40+00:00

Locations coming soon in Bali and Australia.

What if I don’t like the offers in the book? 2018-01-16T06:38:04+00:00

You can view every offer in the book here!  With over $1000 worth of discounts and offers, we are confident there will be something for everyone, but if you don’t love the book then simply return it in the original unused condition by registered post to:

Bali Savers
PO BOX 911
Parkes NSW 2870

Please note: only unused books will be refunded. Postage and handling is non-refundable.

I am having trouble with a business accepting my voucher, what should I do? 2017-10-25T14:03:56+00:00

In the unlikely event that you have trouble presenting your voucher, please contact us with the details. All businesses in the book have been carefully selected by Bali Savers and we have worked closely with staff to ensure they are ready to welcome you.

We take any concerns or complaints seriously, so if you have any feedback please email customerservice@balisavers.com and we will do our best to provide a resolution.

Are there any times I can’t use a voucher? 2017-10-25T14:03:56+00:00

There are no blackout periods other than public holidays.

How can I advertise my business? 2018-01-16T06:39:57+00:00

We love welcoming new businesses to Bali Savers. Please email suzanne@balisavers.com with your business details and we will get back to you.

How can I contact Bali Savers? 2017-10-25T14:28:28+00:00

For feedback or general enquiries please contact us at customerservice@balisavers.com